JFC Travel Blog

KLM’s CEO Peter Hartman talks about the inconvenience caused to passengers due to the changes in airport security. As far as I know he’s the first airline CEO to speak out about recent security measures.

The article is features in the May issue of KLM’s in-flight magazine ‘Holland Herald‘. If you’re flying KLM this month take a look at the magazine, it’s on page 12. It’s also been discussed on flyertalk. Here’s a quote from the article:

For me personally, one of the biggest drawbacks of flying today is the totally non-transparent security procedures. They are incomprehensible, rule-based not risk-based and not harmonized. I am not denying that security measures are necessary, not at all. However, passengers really can’t be expected to understand why they receive a plastic bag in Paris only to be told in Amsterdam that the bag is the wrong size! People then get angry, and rightly so. Such rules are what I call “unnecessary irritators”. This sort of thing costs an enormous amount of time and causes inconvenience to passengers. I think it’s not effective and rather a waste of money.

This is a positive step by KLM and I hope more airlines follow suit.

This entry was posted on Saturday, May 12th, 2007 at 9:14 pm and is filed under SkyTeam, Security. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.